Support
Help, when you need a hand at the stove.
Answers to the common questions, plus a direct line to our team.
How do I coach my first dish?
Open the Cooking Studio, type what you bought (species, whole or fillet, your equipment and time), and select any dietary needs. Tweedhill returns a full plan you can follow, with visuals and a Recipe Card to export.
Is the cooking guidance guaranteed?
No. Tweedhill gives cooking suggestions, not professional food-safety, medical or nutrition guarantees. AI-generated content can be wrong — always check doneness with a thermometer and verify against a trusted source.
How do you handle raw or lightly cooked seafood?
We flag the risk. Raw and lightly cooked seafood (sushi, ceviche, raw oysters) carries parasite and bacteria risk. Follow your local food-safety authority's freezing and heating guidance, and take extra care if pregnant, very young, older or immunocompromised.
Do you sell fish?
No. Tweedhill is an online-only digital subscription. We never sell, ship or broker seafood, groceries or any food.
How do I manage or cancel my plan?
Cancel anytime; you keep access until the end of the paid period. Monthly allowances reset each period and do not roll over. See the Refund & Cancellation Policy.
Where can I read your policies?
Every policy has its own page, linked in the footer: Privacy, Terms, Refund & Cancellation, Cookies, Acceptable Use, Content License and the AI Disclaimer.