1. What you are paying for
Tweedhill is a digital subscription that delivers cooking-coaching content and generated visuals immediately on demand. All prices are in USD and billed by Stripe.
2. Cancelling
- You can cancel at any time from your account or by emailing support@tweedhilluk.shop.
- When you cancel, your plan stays active until the end of the current paid period; it simply does not renew.
- Monthly dish allowances reset each period and do not roll over. Unused allowance has no cash value and is not refundable.
3. Renewals
Paid plans renew automatically at the end of each period until cancelled. We show the price before you subscribe, and Stripe emails a receipt on each charge.
4. Refunds
Refund eligibility is reviewed under the rules below and any mandatory consumer rights that apply to you.
- Because coaching content is delivered digitally and immediately, subscription fees are generally non-refundable once a period has started.
- If you were charged in error, charged after a valid cancellation, or could not access the service due to a fault on our side, contact us within 14 days and we will investigate and refund where appropriate.
- Where you have a mandatory statutory right to a refund or to cancel under the consumer law that applies to you, that right is unaffected by this policy.
5. Not happy with a coached dish?
Coaching results can always be re-generated. If a plan, visual or reel misses the mark, re-coach the dish with more detail or contact support — we would rather fix the result than leave you stuck.
6. How refunds are paid
Approved refunds are returned to your original payment method through Stripe. Timing depends on your bank or card issuer.
7. Contact
Billing questions: support@tweedhilluk.shop. See also our Terms of Service.